Food & Beverage Manager

Working on a 5-star Holiday Home & Lodge Park, you will be responsible for managing the 100 cover Bar and Bistro, ensuring our guests receive 5-star service and standards throughout their stay. The successful candidate will be able to plan and manage all Food and Beverage orders, team and finances. Your responsibilities will include: Customer Service: Maintaining a professional manner, ensuring our customers receive excellent service at all times Regular service training with your team, to ensure standards remain high and waste is kept to a minimum Maintaining a proactive attitude in promoting the park to all visitors and guests, including future business Helping your team build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay Maximise sales and profit through optimum customer satisfaction levels Dealing with any customer complaints in a professional and understanding manner, using initiative to resolve situations at the time and exceed satisfaction levels Generating, organising and running promotions/low key events for peak times, such as Halloween, Valentine’s Day, themed events etc. Financial: Delivering the targeted GP% for food and drinks Regularly examining the P&L accounts for your department, ensuring invoices are accurately allocated, in conjunction with the Purchase Order system Monitoring stock control, ensuring sales are not hindered by lack of stock and GP’s are met by portion/measure control Completing the daily banking, ensuring the takings reports match the cash and card payments taken Maximising sales, working with your fellow management team to encourage holiday makers to visit the Bar & Bistro Management Duties: Being involved operationally, serving food and drink, when necessary Having the availability to design, alter and create a menu aimed at our customer base in conjunction with the Head Chef Producing team rotas and shift rolls, ensuring the Bar/Bistro and Kitchen have the adequate team to cope with demand, whilst upholding wage budgets Complying with all Health & Safety and Food Hygiene regulations and using our company system PRIME Safety to log data relating to this Ensuring company, and legal, policies and procedures are enforced, and your team are informed of these policies Administration duties, including daily/weekly tasks required for the accounts department at Head Office, including the following of procurement procedures The upkeep of the Bar/Bistro and Kitchen, including line cleans, deep cleans, stock rotation, cellar organising etc. Ordering stock and ensuring it is delivered in good and at an appropriate time Motivating and managing your team, ensuring they understand their role within the business and have the necessary tools to perform to the highest standards Performing regular service training with all your team, ensuring 5-star standards are delivered consistently Working with the Head Chef to ensure quality meals are delivered at all times HR related procedures, such as recruitment, performing appraisals and dealing with any team concerns or issues Attending and taking at active role in Head’s of Departments meetings Holding regular team meetings, keeping your team informed in all aspects, including how the department is performing To complete any other duties requested of you by the management team Essential Requirements * Professional Food & Beverage Manager who has an extensive understanding of the industry and experience working for a 5-star business * Excellent managerial and organisational skills * A friendly and approachable personality, including good communication skills relating to team and public alike * Self-motivated and committed to delivering excellent service * 5-star personal presentation * Personal licence holder * Food & Hygiene certification, level 3 or above * A full UK driving licence is essential due to the location of the park Terms and Conditions Contract Type: This is a full time permanent role, on the receipt of successful references, completion of a 6 month probationary period and a satisfactory DBS Check. The role will involve working evenings and weekends, specific times/days will be discussed at interview stage. Salary: £30,000 to £35,000 Per Annum, (depending upon qualifying criteria) Hours: a minimum of 45 per week, The role will involve working evenings and weekends, depending upon rotas Holidays: 31 Days per year, including Bank Holidays Pension: This is an Auto Enrolment Work Place Pension Meal Breaks: are unpaid Uniform: A uniform is provided and must be worn at all times when on duty