Operations Analyst

Job Description At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of and one of . Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential. This position can be based out of Toronto. McCarthy Tétrault employees benefit from a hybrid work environment. As an Operations Analyst, you will be: Supporting the activities required to setup and run MT> Align including, but not limited to:Interfacing with various IT systems for setting up new contractors in the roster;Working closely with internal and external vendors (IT, Time Entry, Contractor Management, Document Management, etc.) to ensure solutions meet needs of MT> Align;Managing Time Entry and Contractor Management solutions;Track program progress by monitoring Client Connect (SalesForce). Coordinating intake process of new contractors for MT> Align:Organizing phone/in-person conversations with new contractors;Managing acceptance/rejection process;Running approval and reference checks as and when needed;Updating and improving database with new contractors’ information;Onboarding new contactors (creating agreements, email address, systems access, training, time entry, invoicing, etc.). Coordinating process for setting up new engagements:Updating relevant databases;Creating and storing agreements (MEF, CAA, etc.). Analyzing MT> Align key metrics:Extracting profile data from cloud-based platforms for draft client proposals;Maintaining tracker and fact tables for incoming and current contractors;Creating dashboards, models, and forecasts to project financial and operational outcomes. Reporting on key performance indicators:Exporting, cleaning, and modeling raw data from different platforms, departments, and sources;Creating interactive dashboards, models, and reports based on historic, current, and projected data;Delivering and presenting insights in team meetings and as needed. Assist with implementing new technologies to continually improve operational efficiency. Maintaining regular contact and troubleshooting issues with MT> Align community members. Running and managing the quality control process such as Net Promoter Score surveys. Providing assistance to other MT> Divisions and departments as and when needed:Collecting, cleaning, and analyzing billing data;Creating and maintaining dashboards, reports, and trackers;Extracting marketing related data requests;Analyzing blog and lawyer readership performance;Tracking and reporting on industry trends, weekly webpage, and segmentation performance. As our ideal candidate, you will distinguish yourself by the following profile: Post-secondary education in Business, Finance, Project Management or a related field. Minimum three to five years of experience supporting senior level management required. Experience in project management/coordination, with minimum three years’ experience operating in a PM-structured environment. Experience in leading and supporting change management initiatives. Experience in a professional or legal services environment would be an asset. Strong attention to detail. Superior MS Excel and PowerBI skills. Ability to create and read financial reports such as P&L statements. Proficiency in word processing, spelling, proofreading and editing skills (MS Office suite). Ability to quickly learn new technology solutions (Salesforce, ClickTime, PowerBI, MS Visio, Skype for Business, MS Teams, Basecamp, SharePoint, DocuSign, Documate, Office 365, etc.) Capacity to perform duties with speed and accuracy. Strong time management, organizational and multi-tasking skills and ability to work under pressure to meet important deadlines. High level of discretion and confidentiality. An innovative mind with a passion for reinventing business processes. A self-starter attitude with a proactive, problem-solving approach. Proficiency and experience learning and leveraging new technology. A strategic mindset, always putting the needs of the client and the business front and centre. Ability to work independently and proceed with objectives under minimal supervision. As a member of the McCarthy team, you will have access to: Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements. Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday. A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback. Strong community involvement and a commitment to equity, diversity and inclusion. A collaborative, cohesive culture that connects lawyers and business teams through collective purpose. We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.