help desk analyst

Work Term: PermanentWork Language: EnglishHours: 35 to 40 hours per weekEducation: Bachelor's degreeExperience: 1 year to less than 2 years or equivalent experienceWork site environmentEducation or trainingWork settingComputer hardware or software retailer/wholesalerFinancial technology (FinTech)Startup companyRelocation costs not covered by employerWilling to relocateHelp deskConsulting firmPrivate company, corporation or industryPrivate sectorOn-site customer serviceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsProvide customer serviceManage incidentsAnswer inquiries from clients and other company personnelInstall software and hardware and configure operating system software in preparation for testingPrepare reports, manuals and other documentation on the status, operation and maintenance of softwareComputer and technology knowledgeDevice driversServersDesktop applicationsFile management softwareMultimedia softwareWord processing softwareMail server softwareMac OSSalesforceMS OfficeMS ExchangeMonitoring and tracking softwareSecurity and safetyBondableBasic security clearanceTransportation/travel informationWilling to travelWilling to travel cross-borderTravel expenses paid by employerWork conditions and physical capabilitiesFast-paced environmentWork under pressureTight deadlinesRepetitive tasksHandling heavy loadsAttention to detailSittingPersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementHonestyScreening questionsAre you available for shift or on-call work?Are you available for the advertised start date?Are you currently legally able to work in Canada?Are you willing to relocate for this position?Do you have previous experience in this field of employment?Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?What is the highest level of study you have completed?Health benefitsDental planDisability benefitsHealth care planFinancial benefitsRegistered Retirement Savings Plan (RRSP)Long term benefitsMaternity and parental benefitsOther benefitsLearning/training paid by employerOn-site amenitiesTeam building opportunitiesParking available