Store Manager

Store Manager SalonCentric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 State|RDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence in Ontario and British Colombia. Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. Our managers are innovators, role models, and coaches who drive results and the development of our store team. Key responsibilities: Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features. Welcome customers into the store, address their inquiries, and actively engage with them. Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis. Maintain the store in an in-stock and presentable condition, ensuring SalonCentric merchandising standards are upheld. Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners. Stay well-informed about the products in our inventory and mentor the store team to keep their product knowledge current. Process point-of-sale (POS) purchases and provide POS training to the store team. Cross-sell products to enhance customer satisfaction and increase sales. Handle merchandise returns and perform stock adjustments and breakdowns as required. Develop and nurture reliable business relationships with vendors to strengthen our product offerings. Lead the store team, emphasizing exceptional customer service and inventory control procedures. Manage the inventory ordering process to maintain optimal stock levels. Host in-store events and training sessions in collaboration with vendors. Qualifications and skills: Exceptional proficiency in the English language, both written and verbal. A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance oversight. Demonstrated prowess in organizational and time management, with the ability to efficiently prioritize tasks. Exceptional multitasking skills, enabling operation in a dynamic and high-paced work environment. Demonstrated leadership qualities, with the ability to inspire and guide a cohesive team. A self-driven and proactive approach, coupled with an eagerness to engage in continuous learning. Swift adaptability and the capability to uphold an extensive product knowledge base. A strong customer-centric focus, showcasing an unwavering commitment to delivering exceptional service. Possession of a cosmetology license is advantageous but not mandatory. A genuine passion for the hair and beauty industry. Working Conditions/Physical Requirements: The position requires physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Our company is an equal opportunity employer, and we are committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals. We are also committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Job Types: Full-time, Permanent Pay: From $40,000.00 per year Additional pay: Bonus pay Benefits: Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care Flexible language requirement: French not required Schedule: Monday to Friday Weekends as needed Education: Secondary School (preferred) Experience: Microsoft Office: 1 year (preferred) Retail management: 2 years (preferred) Language: French (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 2024-10-28 #J-18808-Ljbffr