Customer Database and Marketing Automation Product Owner

Customer Database and Marketing Automation Product OwnerApplyLocations: Zurich, CHTime Type: Full timePosted on: Posted 10 Days AgoJob Requisition ID: R-93459At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Customer Database and Marketing Automation Product Owner, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. You will report directly to the Head of Database & Operations in a team of 3 people.About the jobYour main duties will include:Product Owner for Swarovski’s used Marketing Automation tool. Constantly optimizing and improving existing technical Campaign set-up and related processes. Looking for new opportunities within the tool including further developments and maintenance.Managing various consumer centric CRM end-to-end processes for technical developments, as well as CRM omnichannel processes improvements.Constantly optimizing and improving existing CRM systems and related processes. Always searching for new opportunities to enhance the customer experience.Leading global projects with significant top- and bottom-line impact as well as CRM related work packages led by other project leaders/owners.Collecting, validating, and coordinating CRM stakeholder requirements on various management levels and translating them into technical development stories.Collaborating closely with all other CRM departments providing an excellent level of stakeholder management in general.Developing new innovative CRM solutions to constantly improve both offline & online/digital consumer experience and to boost the CRM KPI’s.Supporting in strategic topics like roadmap definitions, CRM Operations strategies, etc.About youWe are looking for a unique and amazing talent, who brings along the following:University degree (Marketing or Information Technology or Business Administration would be an advantage).Minimum of 4-6 years of professional experience, best case in a similar role in CRM Operations/CRM IT and preferably within the Luxury Retail sector.Sound understanding and working experience with CRM core systems, Marketing Automation platforms (for instance SAP Marketing Cloud) and related software development tools like JIRA/Confluence is a must, experience with Customer Data Platforms (CDP) would be beneficial. Strong generic IT skills needed.Ability to clearly translate business needs into IT requirements.Good understanding of business processes and experienced in identifying consumer needs to transform them into effective CRM solutions.Solid project and process management experiences. Practical knowledge in the implementation of CRM systems and/or Marketing Automation tools would be an advantage.Good analytical skills, being detail-oriented with a problem-solving attitude.Team orientation and ability to work efficiently with all levels of the organization.Self-motivated with an optimistic and resilient mindset and a problem-solving attitude.English proficiency, paired with good presentation and communication skills.What we offerYou can expect a range of benefits, including:Swarovski products discountsFull coverage of accident insuranceAttractive pension fund conditionsWell-being offers available on-siteSubsidized public transportation or free parkingEmployee canteen with buffetMasters of Light Since 1895Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.#LI-Hybrid #J-18808-Ljbffr