Senior Development Support Engineer

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The SAP HANA team develops a platform that performs parallel in-memory processing of huge data sets to offer extremely fast real-time responses for analytic queries and excels in OLTP.EXPECTATIONS AND TASKSAn essential part is the HANA Stakeholder & Customer Management team which is responsible for supporting our internal and external customer base by analyzing incidents and working closely with developers to ensure high quality of the SAP HANA database platform.Focus topics include:SAP HANA Development SupportOur team is distributed around the globe to ensure 24/7 customer service. When analyzing customer concerns, you work closely with global development teams and acquire deep technical knowledge of the various HANA platform components.Your daily work requires the ability to adapt to a fast-paced environment and prioritize quickly.You contribute moving SAP HANA from on-premise to the Cloud and improve supportability.The Role:In your daily work, you analyze complex problems reported by customers or internal stakeholders in relation to core database engine and other areas of the SAP HANA platform. In detail you:Analyze stability, performance and scalability issues of the SAP HANA database.Report software defects to responsible HANA engine development teams.Provide reproducible scenarios of product issues to developers, assist stakeholders to find workarounds.Communicate issues to front office support or customer / LOB‘s.Continuously improve supportability features, documentation, or transfer knowledge.Work with other teams like Cloud operations to ensure smooth HANA operations.Align customer requirements in close collaboration with SAP HANA development.Write technical knowledge base articles, release notes.Co-work with colleagues in North America, Korea, Europe, and China.SKILLS AND COMPETENCIESRequirements:Very good analytical skills to address technical and software engineering related problems.Exceptional experience with general relational database architectures or in-memory solutions.Strong LINUX and networking skills related to troubleshooting.Technical knowledge of common Cloud environments (Azure, GC, AWS).Experience with debugging and analyzing complex problems.Very good communication skills, verbally and written working proficiency in English.Excellent team player, self-motivated, ability to collaborate with local and global teams across different time zones.Basic knowledge of SAP applications (e.g. BW, ERP, S/4 HANA, SLT, SAC, SAP NetWeaver technology stack).Degree in computer science or related technical discipline.Preferred Qualifications (Plus factors):Experience with ServiceNow, CloudFoundry, Kubernetes, Jira, Bugzilla.Knowledge of DevOps practices and tools, GenAI/AI techniques, and model training.Familiarity with C++/Python and object-oriented development.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation: The targeted combined range for this position is 98500 - 167400(CAD) CAD.Requisition ID: 407700 | Work Area: Software-Design and Development | Employment Type: Regular Full Time | Expected Travel: 0 - 10%Location: Vancouver, British Columbia, CA, V6B 1A9 #J-18808-Ljbffr