IT Technical Writer/Business Systems Analyst
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The future you want is within reach.
At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.
We're also looking at what's next for you and how we can help you build a career you're proud of. The Construction Solutions team in our North American Headquarters (Edmonton, AB) is currently seeking a critical thinking IT Technical Writer / Business Systems Analyst to help our construction teams adopt technology to be more effective and efficient. As a IT Technical Writer / Business Systems Analyst, you will identify opportunities to improve awareness of software solutions through communication, documentation, and training as well as proposing system and process improvements to the authoring process. 85% of the time you will be working on writing and editing end user documentation, process documents and training materials. This role is offered at a 16-month, hourly contract term.
Here's how a IT Technical Writer / Business Systems Analyst for our North American Headquarters (Edmonton, AB) contributes to our team:
- Analyzes technical documents and development specifications to understand the software solution.
- Develops the documentation structure for identified audiences.
- Creates end user facing documentation in a test environment, using technical authoring tool (e.g. ClickLearn).
- Edit authored content for errors and incorporate subject matter expert feedback.
- Writes and edits training presentations & end-user facing documentation, ensuring clarity.
- Identifies improvements to in-app helptext, onboarding flows, and other program assets to ensure system functions are communicated in a clear manner to existing users.
- Identify and implement process efficiencies that will improve content development and publishing processes.
- Collaborates with fellow technical solutions analysts and business analysts to improve the product.
- Uses established style guide and messaging for existing documentation.
- Bachelor’s degree in relevant technical field.
- 4+ years of experience in technical writing or software documentation.
- Proficiency in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat.
- Familiarity with software development life cycle (SDLC).
- Experience in authoring and publishing system end-user documentation within a continuous release cycle will be an advantage.
- Excellent written and verbal communication skills.
- Ability to communicate key technical information in plain language for general consumption.
- Strong time management and organizational skills is a must.
- Healthy analytical and critical thinking skills.
PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.
The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.
Should you require an accommodation during the application process, please contact us at [email protected] with the position and location you are interested in.
Together, we can build success and a better future. Let’s get started!
Employee Status: Contractual Full-Time
Company: PCL Constructors Inc.
Primary Location: Edmonton, Alberta (Corporate)
Job: IT Technical Writer/Business Systems Analyst
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