German Speaking CUSTOMER SUPPORT AGENT

CUSTOMER SUPPORT AGENT

This is your chance to join the company that designs and manufactures some of the world's most well-known furniture brands.

With sales offices in 13 countries and more than 4,000 retail outlets serving 48 markets worldwide. This brand has 8 factories located in Norway, the USA, Thailand and Lithuania, and around 3,000 employees working together to make customers' lives even better.

Title: CUSTOMER SUPPORT AGENT
Location: Central London
Salary: £27,000 to £32000 Negotiable depending on experience
Language: Fluent German and English
Sector: Furniture
Start date: ASAP
*Initially, this is a full time 3 months contract that can be extended to permanent.

As a 1st LEVEL CUSTOMER SUPPORT AGENT, you will be the primary point of contact for customers. You will interact with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction.
Responsibilities:

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  Respond to customer inquiries regarding our products, services, policies, procedures, etc.
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  Assist customers in other inquiries related to their purchase experience.
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  Handle customer complaints finding appropriate solutions to ensure their satisfaction.
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  Escalate cases requiring additional assistance.
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  Contribute to the continuous improvement of processes and services by providing feedback and suggestions.

Required Skills:

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  Excellent written and verbal communication skills in German and English.
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  Ability to actively listen and understand customer needs.
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  Ability to problem-solve effectively and make autonomous decisions when necessary.
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  Strong customer orientation and ability to remain calm and courteous even in challenging situations.
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  Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously.
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  Good understanding of computer tools, technical systems (SAP, optional C4C) and different processes within those systems."
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  German native (or fluent)

Education and Experience:

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  High school diploma (or equivalent) required.
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  Previous experience in customer service would be an advantage.
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  Additional skills appreciated = SAP knowledge / French speaking