Security Control Centre Operator

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive. Security Control Centre Operator Warwick 6 months £ 33,613 + 26% shift allowance Different shifts, 4 days and 4 days off Purpose: The purpose of the SCC Operator role will be to operate within the Security Control Centre (SCC) reporting directly to the SCC Manager in Corporate Security. The post holder will provide a key role within this front-line team, by ensuring they provide support to all areas of the Corporate Security function, enabling us to safeguard National Grid's people, assets and reputation. Skills required: Monitoring multiple sites across the UK via a computer system and CCTV Maintain the British standards BS 50518 and 7958 at all times Alarm handling from the systems Ensuring the safety of the Engineers and sites Dealing with emergency situations Dealing with multiple phone calls from customers. Using the service desk Checking the leftover alarms thoroughly throughout the day Good time management, ability to work to deadlines and prioritise work Proven ability to contribute to effective team working Drive accuracy and attention to detail within the team Working in a high performing, fast-paced team Excellent eye for detail The ability to remain calm under pressure The role entails knowledge and experience of: Gallagher Alarm and Access control Systems Synectics Video & Alarm Management Active directory CCTV Video Analytics Perimeter Intruder Detection (PID) systems CNI Environment Management of ISS operational service and maintenance contracts Computer literate, with advanced understanding of MS Office Excellent communication skills verbal and written to ensure that successful relationships are established and maintained with internal and external customers Logical, analytical thinking with the ability to resolve problems quickly and effectively Demonstrable competency in the security of Information Systems Contract management Operating within a customer focused performance-based environment Experience of bespoke security solutions IT Service Management Operations/Control room Qualifications Required: Full UK Driving License CCTV qualified and licensed (SIA Public Space Surveillance - CCTV) Driving licence Desirable skills: Control room experience This role is subject to National Security Vetting (NSV) in addition to our standard background checks being undertaken. National Security Vetting requires that you meet the Minimum Residency Criteria (MRC). You will have lived continuously in the United Kingdom for the required period of time (5 years) The key capabilities I will use every day are… Strong attention to detail and ability to remain vigilant during long shifts. Quick and decisive problem-solving skills to handle emergencies and make timely decisions. Excellent communication skills for relaying information to law enforcement, emergency services, and clients. Ability to multitask and manage stress in high-pressure situations. Proficiency in using security monitoring software and tools.Knowledge of security protocols The 'essentials' are… Ability to work rotating shifts, including nights, weekends, and holidays. Excellent command of spoken and written English. Basic computer skills for data entry communication purposes. Some 'great to haves' are… Prior experience in security operations or related fields. Familiarity with different types of security systems and technology. Training in emergency response protocols. Strong teamwork and collaboration skills Certification in security operations or related areas