Travel Customer Support Executive -A successful cruise/travel company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a salary £24000 .This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm or 10.30am-7pm(approx. 2 late shifts per week) and will include 2 weekends over a 6 week rota. Must be able to start on 2nd December for 1 weeks induction office based and the rest will be remote.
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Travel Customer Support Executive you will be responsible for:
Answer and process queries from customers via phone, email, social media and web chat
Liaise with customers for post-booking questions, assistance & customer service issues.
Process and action where relevant, incoming emails from external suppliers
Ensure bookings are loaded correctly across the booking systems supplier systems
Travel Customer Support Executive skills Required:
MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential
Great attention to detail
Confident checking over documents including invoices and tickets
Excellent customer service skills
Ability to prioritise a busy workload and work to deadlines
Able to start on 2nd Decmeber
If you would like to apply for the position of Travel Customer Support Executive please contact Rachel on 01612384491 and forward your up to date cv to [email protected]
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk