Donor Engagement Coordinator- Full Time - Markham Stouffville Foundation

Introduction

Oak Valley Health, a leading community healthcare organization in Ontario, serves patients through Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre. With a patient-centered approach, Oak Valley Health provides high-quality care to over 437,000 individuals annually. Services encompass diagnostics, emergencies, acute care medicine, surgery, addictions and mental health, and childbirth and children’s programs.

Requisition Number: JR100254

Overview

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Primary Objective

Markham Stouffville Hospital Foundation enables the growth of Markham Stouffville Hospital (MSH) by raising funds and awareness for its priorities and ongoing needs. We inspire to earn the generous support of every member of our community. Markham and Whitchurch-Stouffville are the fastest growing regions in Canada and recently declared among the nation’s most diverse communities. Our core values are to Care Passionately about MSH, Respect & Community, Excellence & Quality and Trust & Accountability.

The Foundation is launching the Campaign for MSH, a multi-million dollar fundraising endeavor and are ramping up activity to steward and recognize our donors. The Coordinator, Donor Engagement will report to the Manager, Donor Engagement and is an integral part of the Foundation’s Marketing & Donor Engagement team supporting its strategic priority to be a provincial leader of donor relations and engagement for hospital foundations to ensure ongoing and increased revenue.

Work Schedule:

Available to work Monday-Friday, 7.5 hour shifts, with occasional weekend and evening hours. Hybrid model of in the office and remote work. Schedules may change based on operational needs.

 Compensation:

$45,000 - $55,000 annually, plus 10% at risk

Responsibilities

• Support the execution of stewardship activities to enhance satisfaction and engagement
• Track and update stewardship activities in Raiser’s Edge as well as in the donor engagement calendar to ensure programming is carried out effectively, accurately and on time
• Coordinate with donor recognition vendors to manage signage production and static recognition
• Track donor stewardship mailings and initiatives including timing of e-newsletters, holiday/new years cards and announcements
• Assist and support the delivery of mass and customized donor engagement touchpoints and communication
• Assist with data projects, including reviewing lists, related to updating static/digital donor wall recognition, mailings and other projects as assigned
• Support to create recognition for online and print publications
• Assist to complete updates for all static and digital recognition including refreshing the content on the interactive portion of digital donor wall
• Track program budget, submit invoices and support the business plan in achieving annual goals
• Assist to track an inventory of naming opportunities and donor recognition signage collection
• Collaborate with the Manager in overseeing the logistics for donor recognition programs including physical donor signage, digital donor wall content and donor listings
• Coordinate logistics for all donor recognition events and activities including the annual donor recognition event and annual legacy donor event
• Track RSVPs, promotional/incentive product, manage invitation lists, mailings of invitations, create name tags, order event supplies, catering, linens and produce collateral necessary for all donor recognition events and activities              
• Support the implementation of stewardship and donor engagement events such as donor meetings, appreciation events, gift announcements, donor tours and dedications
• Coordinate post-event stewardship initiatives

Requirements

• A university degree or college diploma in related field (fundraising, donor relations, events, marketing) with minimum two years of experience in related field.
• Excellent communication, interpersonal and customer service skills with the ability to handle sensitive and confidential information appropriately and with discretion.
• Good technical skills including experience with online resources, Microsoft Office, spreadsheet and database applications (knowledge of Raiser’s Edge a strong asset).
• Aptitude for technology with ability to learn and effectively use new systems proficiently.
• Self-starter, motivated to take on new initiatives and open to taking informed risks with sound judgment, tact and diplomacy.
• Ability to organize and manage a diverse range of assignments and adjust to changing priorities while maintaining high efficiency and thorough attention to detail.
• Resourceful and independent while comfortable working within the framework of an integrated development program and team-oriented environment.

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?