Guest Experience Coordinator

Seeking a Guest Experience Coordinator to provide exceptional customer experiences, manage office environment, and support business objectives in a dynamic and diverse brand.

You are the heart and soul of Entrée, and it's you that will make our brand unique. Our culture reflects a vibrant blend of trust, respect, teamwork, commitment – and fun. We want you to feel valued, so we've committed to investing in you and your long-term career development.

We are recruiting for a Guest Experience Coordinator to work at Worship Square. The successful candidate will be responsible for delivering exceptional customer experiences, managing the office environment, and supporting business objectives.

Main Responsibilities

• Front of House / Reception
  • Provide a warm welcome to clients and staff
  • Deliver exceptional customer experiences and add value to our members
  • Support business objectives and drive high customer retention
  • Create a vibrant environment filled with activities, ideas, and community engagement
  • Foster a collaborative community atmosphere, serving as the primary contact for customers and support services
  • Ensure compliance with health and safety procedures, maintaining proper documentation and follow-up
  • Guide new customers through floor space tours, showcasing expertise and pride in the brand
  • Address complaints and concerns, coordinating with relevant departments efficiently
  • Regularly seek feedback to maintain consistent, innovative service
• Facilities & Office Environment
  • Manage the physical office environment and FOH areas ensuring it remains functional, clean, and conducive to productivity
  • Order office groceries, stationery, and toiletries on a regular basis ensuring stock levels remain consistent
  • Support work to improve Sustainability credentials and support Net Zero journey where possible
  • Ensure the safety and security of the building is paramount at all times, including maintaining alarm and building access passes
  • Work with the office/facilities manager and external suppliers to solve issues within the office in a timely manner
  • Create an engaging and welcoming office environment that reflects the brand's values and fosters a sense of community among members
• Meetings, Workshops, and Events
  • Plan, organize, and facilitate meetings, workshops, and events that engage the community and promote collaboration
  • Ensure all events run smoothly, from logistics to participant engagement, maintaining high standards of service and professionalism
  • Assist the firm with checking in visitors and ensuring they are shown to the right space and contact the correct host
  • Ensure meetings, workshops, and events are successful, helping to greet guests, ensuring catering is timely throughout the day, and providing ad-hoc support as required
  • Set-up for the company monthly meeting, including furniture and catering
  • Support the Operations manager on any events and assist with organization of smaller events held within the office
  • Liaise with IT to provide simple 'first line' IT support
• General Business Support and Administration
  • Book couriers, restaurants, and travel arrangements
  • Ensure that all support and process manuals are reviewed and updated regularly
  • Maintain a good working relationship with our suppliers/vendors, making sure the firm is receiving a good quality service and achieving value for money
  • Manage some aspects of Sharepoint and provide ad-hoc support when required

Experience and Knowledge

• Office support and administration, including reception duties
• Working in a highly customer-focussed environment, ideally prior experience of working within a professional services firm or other corporate environment
• Communicating strongly and confidently with all levels of stakeholder within the company
• Microsoft Office packages (Outlook, Word, Excel, PowerPoint)
• English – must be fluent

Professional & Personal Attributes

• Enthusiastic, flexible, and positive, interested in and able to make a strong contribution within the wider Business Services team and the firm as a whole
• Strives to deliver a consistently high quality of service in all they do, seeking and responding to feedback and looking for continuous ways to improve "how things are done"
• Strong organisation and prioritisation skills – ability to manage own time
• Enjoys variety
• Strong interpersonal skills – friendly and highly people-focussed, able to build good working and social relationships, good team player
• High attention to detail and able to work with tight deadlines
• Excellent communications skills, both orally and written

What's in it for you?

Working with Vacherin has its perks. People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun