Part- Time Client Services Coordinator

Overview:
Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services Coordinator maintains a focused and calm environment while coordinating various aspects of a client's care, including coordinating walk-in intakes, scheduling provider appointments, triaging client issues/concerns and coordinating with counselors and nurses.

 

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals. 

 

The schedule is as follows:

Every other Monday: 10 AM - 2 PM

Every Tuesday and Thursday: 9 AM - 5 PM

 

Benefits that includes:

Paid sick, vacation, and vacation time

401K retirement plan with match

Responsibilities:
We’re looking for someone who:

Enjoys a consistent schedule.

Is excited to work in an outpatient setting, much like a doctor’s office.  

Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities: 

Greets and attends to clients in person and over the phone

Answers all phone calls in a professional and courteous manner

Manages the patient flow of a high volume of clients in a fast-paced environment

May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record

Schedules appointments using electronic scheduling system

Completes accurate documentation of client visits in their electronic health record

Maintains a welcoming lobby and reception area    by ensuring areas remain clean and organized.

Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record

Establishes client payment plans and financial contracts, collects and posts payments

Ensures confidentiality of all client and employee information

Assists in the de-escalation of clients using a trauma-informed approach

Triages client issues to secure most appropriate solution Introduces clients to the

Recovery Connect engagement app and help them navigate it as needed

Completes end of day tasks, including reconciling deposit and payment records

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff

Participates in in-service/education regarding

Quality Improvement or required job-focused education

Helps maintain inventory and assist in ordering clinic supplies

Performs general office duties, such as document preparation, scanning, faxing

Qualifications:
High School Diploma/GED

1+ years of experience in customer service is required

1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required

Hospital front desk or multi-physician front desk experience preferred

Skill Requirements

Ability to communicate clearly and effectively between all organizational levels and with outside providers

Basic computer knowledge, including ability to navigate in electronic health records

Culturally competent and sensitive to client and employee needs

Demonstrated ability in medication administration accuracy and ability to maintain accurate client records

Excellent organizational skills, accuracy, and attention to detail

Problem solving, conflict resolution, time management, and strong customer service skills

Strong team player comfortable working in a fast-paced setting

Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR

Flexible with the ability to work in a continuously changing environment

Ability to work flexible hours including nights, weekends, and holidays

Tools and Equipment

Frequent use of a telephone, computer, printer, fax machine and copier

Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint

Frequent use of electronic health record

Physical Working Conditions and Office Setting Description

Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment

Frequent and prolonged typing and operation of computer, keyboard, and telephones

Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

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