Client Success Associate

Job DescriptionCurrently we have a vacancy within our friendly & energetic team for a Client Success Associate (internally known as Inbound Client Success Associate). This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients, whilst maintaining our award-winning reputation for ease of transaction and friendly service. This role will suit an individual who loves to build client relations and deliver exceptional customer service. Key responsibilities include providing outstanding customer service, responding to all clients’ queries via various channels, providing website assistance, explaining processes, products and services in accordance with internal procedures and relevant legislation.Hear from some of our team on how they inspire customer confidence in our ‘OFX At Your Service’ video: https://goo.gl/RDwGi5Please note: We operate on a hybrid model of working (in-office and remote).What you’ll be doingBe the first point of contact on all issues relating to the international payment processSet up new client accounts and explain how our online service worksExplain compliance requirementsCheck & confirm all details of clients bank to bank transfersDeliver unparalleled customer service to clients and internal stakeholders via telephone and emailManage high call and email volumes and deliver outcomesFollow up with unverified clients, compliance and AML regulation issuesRespond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and SettlementsGain knowledge of, remain up to date on and work within legislation relevant to the role, e.g. AML, KYCQualifications What you’ll bringPost-secondary educationProven experience in delivering outstanding customer service (phone/email based preferred). Committed to exceeding key performance indicatorsStrong computer skills (MS Office and email) and the ability to adapt to different IT systemsExcellent interpersonal communication skills; both verbal and writtenAbility to build effective relationshipsAbility to remain calm under pressure and demonstrate emotional resilienceIntegrity, reliability and good work ethicMaster of multitasking; ability to manage several systems and tasks simultaneously with high attention to detailTeam oriented and ability to work collaboratively and unsupervisedWhat are nice to haveBilingual in conversational FrenchKYC, AML training1-2 years Sales/customer service experience of meeting key performance indicatorsFinance/Business related educationBanking experienceAdditional InformationWhat we offerOFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done. We offer four full weeks of vacation a year, no questions asked, and we encourage you to use them! Most importantly, we offer the right candidate an opportunity to join our very unique and exciting business that’s shaping the future of International Money Transfers.An excellent place to kick start your career! Whilst being an established and respected International Money Transfer business, we offer a startup vibe, funky office and a great culture that stems from our Australian roots.Birthday leave, career leave, volunteer days... We want to make sure you have the right balance in your life.Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better togetherBring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value hereFeel welcome. We believe personal diversity drives future-focused innovation. We're looking for outliers, game-changers and bridge-builders, but don't just take our word for it, apply now, and come check it out for yourselfAt OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected] encourage you to apply if this role aligns with your career aspirations.At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected] encourage you to apply if this role aligns with your career aspirations.