It workplace services professional

IT Workplace Services Professional

For our Medical Devices client in Zug, we are currently looking for a IT Workplace Services Professional.

The team deals directly with customer inquiries and problems relating to Windows, Apple Mac and i OS devices.

The position is basically between 1st and 2nd level support.

The focus is on 2nd level support and not 1st level.

The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery.

Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.

Tasks & Responsibilities:

Acting as a digital enabler for our business colleagues & functions

You drive employee productivity through consultancy, provide intimacy and site proximity

at the sites, and ensure a personalized employee experience.

You leverage available data (e.g.: Nexthink, SNOW) for proactive support

You support and manage the Incident/ Request management processes to ensure

Service Level Agreements are met and drive continuous improvement through trend

analysis.

You manage IT hardware lifecycle management & deskside support processes/managed

services for the site

You provide support & guidance for onsite services (e.g.

events and meetings) by

leveraging from internal and external providers.

Drive the user experience and promote

best practices

You drive and enable standard workplace infrastructure, global/local projects, and

deployments in collaboration with product teams.

You proactively address and follow through on process-improvement ideas

You support local audit, inspection and certification requirements

You support local Business Continuity and IT Disaster Recovery planning activities

Must Haves:

Excellent working knowledge of the ITIL v3 processes in an IT service delivery

Experience with ticketing systems and troubleshooting hardware, software and mobile devices

Enterprise mindset that can break down silos.

Focus on delivery through collaboration, and bringing

people together to work towards the same purpose across organisational boundaries

Exhibits intellectual curiosity and integrity and has a strong passion for innovation

Understanding of the supported operating systems, devices and applications, including the

Google Suite of Applications, MS Office, etc.

Solid written and oral communication skills in English, German is a plus