Service Support Coordinator

Crawley - 100% office based 12 month rolling contract £28,000 per annum (dependent on skills & experience), plus bonus, overtime and on-call payments - circa £30-32k total If you thrive working in a fast-paced and customer focused environment working with a collaborative and friendly team, then this could be the ideal new challenge for you! Do you want to work for a very stable, reputable company who have a strong ethic for looking after their staff? Do you have excellent organisation skills and experience in scheduling/ coordination? Our client is looking for a highly organised Service Support Coordinator to join their busy Service team due to expansion. As a Service Support Coordinator, your main responsibilities will be: Scheduling engineers in for planned maintenance visits with customers all over the country Managing engineer's diaries ensuring effective use of engineer resource, considering skill set and location Regular liaison with internal and external customers Raising and dispatching quotations to customers Updating internal systems including logging customer contact history accurately To liaise with third part companies regarding supply/hire of third-party items To create service folders for new installations Ensuring a strong focus on customer satisfaction and that SLAs are always met Experience and skills required: Demonstrable experience in administration. Previous experience in scheduling and/or coordinating engineer or team members' diaries. Excellent organisation and planning skills. Pro-active approach with the ability to work independently and as part of team. Exceptional customer service and communication skills, both verbal and written. Computer literate and capable of learning new computer systems. What's in it for me? This is a fantastic opportunity to utilise your administration, planning and organisational skills whilst building a career with a very stable, reputable company who are constantly growing! This company offer great training and development opportunities, as well as annual salary reviews, competitive benefits and annual bonuses. This is an interesting and in-depth role where you will undergo very thorough training and ongoing support with the Manager. The company place strong emphasis on the training and long-term development of their staff and have excellent long term retention rates for their staff. Hours of work: This role is 100% office based at their bright, modern offices in Crawley with parking on site. This is an ongoing rolling contract with no end date and will go permanent in the future. To start with the role will be Monday to Friday 9am-5.15pm but once trained, you will move onto a shift pattern between 8am to 8pm. There will also be a requirement to work some weekends (one in ten) and weekday evenings throughout the year on a rota basis, and an on-call allowance will be paid each time for this. Interested to hear more about this great opportunity? Don't delay - please apply today for consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK