Senior Mortgage Underwriter - Calgary - RFA Mortgage Corporation
Calgary, AB, Canada Req #296
RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.
RFA’s strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation. Through building a competitive broker experience and solutions-oriented product suite, RFA’s goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.
The Opportunity
We are looking for a Senior Mortgage Underwriter to join our Western Canada team. The successful candidates will review, process, and approve mortgage applications in a timely and effective manner resulting in the achievement of RFA Mortgage Corporations overall residential mortgage underwriting policy and applicable guidelines.
Customer Results
- Underwrite to highest credit quality standards as defined by the Residential Mortgage Underwriter Policy.
- Negotiate, approve, recommend, and decline applications within RFA Mortgage Corporations Residential Underwriting Guidelines, including without limitation:
- Review of credit information
- Review of real estate appraisals for consistency, with prevailing market conditions.
- Terms and conditions on all mortgage applications.
- Submit applications for insurer approval, where applicable.
- Prepare and issue mortgage commitments.
- Follow up on outstanding conditions/documents.
- Review and verify accuracy of required documentation related to the mortgage commitment. Requirements include Income validation, down-payment validation, collateral validation, title, mortgage statements, tax statements, etc.
- Modify mortgage applications related to changes in documentation reviewed; submitting to Mortgage Insurer(s) where required.
- Identify and escalate instances of suspected fraud to Senior Management and Quality Assurance.
- Maintain service levels in an environment of high volumes and the competing demands of customers and employees.
- Maintain direct contact with mortgage originators via updates specific to the application from fulfillment through to closing.
- Build and maintain exceptional customer service levels.
- Manage work volumes to meet short timelines with a high level of quality.
- Evaluate real estate and associated risks in a volatile market.
- Handle difficult interactions and unpopular decisions.
- Build relationships with mortgage brokers and related business partners.
- Keep up to date with evolving policies and procedures.
- Must have previous residential mortgage underwriting experience.
- Undergraduate university degree is an asset.
- Detailed working knowledge of real estate and covenant assessments, legislation and land title systems in all provinces
- Detailed working knowledge of principles of credit analysis and risk management
- Understanding of credit scoring
- Ability to understand financial statements and assess financial viability.
- Previous experience working with mortgage brokers or an external mortgage sale force.
- Working knowledge of PC software in a Windows environment
- An ability to handle pressure caused by high volumes and tight turnaround times.
- Vision Care
- RRSP Match
- Vacation & Personal Days
- Hybrid working environment
- Demonstrated ability to assess risk in a fluctuating real estate market.
- Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
- Strong attention to detail
- Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
- Demonstration of solid negotiation and problem-solving skills
- Excellent interpersonal and negotiation skills
- Ability to adapt to changing volumes.
- Understand the needs that drive a commissioned sale force.
- An ability to handle pressure caused by high volumes and tight turnaround times.
- A very strong customer focus is required with an ability to ensure the customer experience is a positive one.
- An ability to make quick accurate decisions.
- Managing work volumes to meet short timelines with a high level of quality.
- Evaluating real estate and associated risks in a volatile market
- Handling difficult interactions and unpopular decisions.
- Building relationships with mortgage brokers and related business partners
- Keeping up to date with evolving policies and procedures