Validation Specialist (Chinese Speaking)

Who We Are: At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. What We Are Looking For: The Validation Specialist will manage the day-to-day handling of validating certificate orders, conduct online research to verify customer organizations applying for a certificate, authenticate organization’s contact details, review/audit/issue certificate orders, work closely with Sectigo’s certificate customer base and internal teams, as well as answer customer inquiries via phone, email, and live chat. What You’ll Be Doing: Process orders for SSL and other security products according to industry and company compliance requirements. Conduct research to verify customer organizations and authenticate contact details. Provide superior customer service and assistance via phone, email, and live chat. Independently resolve customer support issues and escalate cases when appropriate. Handle day-to-day activities associated with maintaining Sectigo’s customer base. Other duties as assigned and related to the nature of this role and company initiatives. This is an individual contributor role, reporting to our Manager, Validation. Requirements: Education: Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred. Experience: At least 2+ years of customer support / data entry experience. Ability to work with in-house validation and order management tools. Knowledge of Windows and Office products. Prior experience verifying and comparing data. Work in an environment adhering to compliance regulatory requirements helpful. Multiple languages preferred. Language: In addition to English, candidates must be fluent in Chinese (reading, writing, and speaking). Proficiency in Japanese and Korean is a plus. Work Schedule: Monday to Friday, 7:00 AM to 3:00 PM CET. Talents and Desired Qualifications: Computer literacy skills must include the use of e-mail, databases, and word processing applications. Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base. Must be comfortable working on a computer daily and conversing over the phone, email, and chat. Must be comfortable researching information online. Self-motivated with ability to problem solve, manage time well and get things done. Ability to work independently and part of a team with limited supervision. Knowledge of SSL PKI products and services, including policies and procedures preferred. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Quick learner, attention to detail and patience for user questions. Knowledge of corporate environment. Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work including holidays or as assigned. #J-18808-Ljbffr