Data Analytics and Insights Manager

Job Description DUTIES AND RESPONSIBILITIES • Translating business needs into analytics/reporting requirements to support decisions and workflows with required information; • Plan and execute data analysis leading to actionable insights for internal stakeholders; • Prepare high-impact data visualizations and PowerPoint presentations to communicate key findings with actionable insights to key business leaders; • Drive and champion data fluency throughout the organization through the creation of standardized metrics, intuitive dashboards, and compelling business insights; • Lead team member(s) to translate complex analytical tasks into actionable insights and easily consumable outputs; • Synthesize complex data analyses and communicate clearly and effectively to stakeholders across the organization; • Craft compelling dashboards and visualizations to “tell the story” of the business; • Define and manage processes needed to achieve operational excellence for the team; • Leading the development and building of frameworks and processes to analyze unstructured data as well as data from traditional sources; • Identify opportunities to improve processes and strategies with technology solutions; • Improve, automate, and simplify existing reporting, and ensure it is clearly communicated to stakeholders in business context; • Identify, analyze, and interpret trends or patterns in data sets. Preparing reports that effectively communicate trends and patterns; • Acquire data from primary or secondary data sources and maintain databases/data systems; • Identify, analyze, and interpret trends or patterns in complex data sets that could be helpful for the business; • Derive actionable insights from data sets; • Interpret data, formulate reports, and make recommendations; • Reviewing and analyzing data from multiple sources and communicating results and recommendations; • Data mining and validating data integrity; • Develop and manage a detailed project schedule and work plan; • Working knowledge with concepts like customer lifecycle management and customer lifetime value; • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress; • Support the Director of Customer Experience and Insights with larger analytics projects and ad-hoc requests; • Adhere to Bayshore Policies and Procedures; • Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. Job Qualification SKILLS & QUALIFICATIONS • 5+ years of demonstrated success and experience in relevant field – Data Analysis, quantitative analysis; • Ability to parse data that can drive actionable insights and decisions; • A self-starter with a curious nature and passion for data; you “think outside the box” and “around the corner” with fierce attention to detail; • Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment; • Proficiency with BI visualization tool; • Ability to interpret large amounts of data and to multi-task; • Excellent knowledge of statistical packages, databases, and business research tools acumen; • Familiarity with CRM programs; • Working knowledge of data warehousing, modelling, and mining; • Proven ability to solve problems creatively; • Project Management skills and exceptional organizational skills. Ability to command many details simultaneously; • Experience seeing projects through the full life cycle; • Strong interpersonal skills and extremely resourceful; • Proven ability to complete projects according to outlined scope, budget, and timeline; • Ability to take initiative, manage multiple priorities in a fast-paced environment; work collaboratively with cross-functional teams; and ensure high quality deliverables; • Working knowledge of PowerBI and Microsoft Excel for data analysis; • Demonstrated prioritization ability, solution oriented and resilient with the ability to adapt and work well under pressure; • Excellent oral and written communication skills.