Knowledge Specialist - Fall 2024 Co-op

Job Summary:

As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.

How Will I Make an Impact?

• Work with the Knowledge Team to develop how-to video tutorials.
• Partner with the Localization Team to ensure the quality of product translations.
• Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.
• Oversee and manage publishing queues to review and publish content created by D2L colleagues.

What you'll bring to the role:

Must have:

• Proactive and independent work ethic in a demanding environment.
• Excellent problem-solving abilities.
• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
• Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.

Nice to have:

• Experience with GitHub as a platform for version control.
• Experience with MadCap Flare as a content management system.
• Experience in technical writing, particularly for software and process documentation.
• Experience with Canvas in creating how-to video tutorials.

EDUCATION REQUIREMENTS:

• Currently enrolled in a university or college program with a co-op option.

• Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset.