Platform Engineer

Title: GCP Platform Support EngineerLocation: Toronto, CAN (310 Front St W, Toronto, ON M5V 3A4, Canada) (Hybrid, 2 days a week on site – Available for 24/7 support scheduleDuration/Type of Job: 12+ months Position Overview: In this role, you'll be the guardian of the Google Cloud Platform (GCP) environment, focusing on optimizing its health and performance. Your expertise in Kubernetes Engine will be crucial, as you'll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, you'll be responsible for monitoring the performance and availability of GCP at a platform level, proactively identifying and resolving any potential issues. Roles and Responsibilities:24/7 On-call support for GCP Public Cloud Operations.Responsible for Development to Production Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services.The candidate will be responsible for providing operational support for platforms and infrastructure hosted on client's Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem) and availability for off-hours escalated support. Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives.Level 2 support of business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.Manage non-standard/complex P1, P2 (Major Incidents), and P3 and P4 incidents and service requests.Required Skills:Strong to expert knowledge of supporting GCP including GKE workloads.Thorough problem determination skills to troubleshoot and resolve business application issues. Knowledge with OS technologies (Windows, RedHat Linux).Familiar with CI/CD tools such as Github, Jenkins, etc.DevOps and Agile understanding. Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN). Comfortable with working in a rapidly changing, technically complex environment. Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.Comfortable with the Agile methodology.The successful applicant must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.