Resident Services Associate

Resident Services Leasing Associate – Southampton - £28,000 One Property Recruitment are looking for a Resident Services Leasing Associate to join the front of house team at an award-winning property company that operates in of the most exciting and newest property markets in the UK, the emerging build-to-rent sector. Your responsibilities are as follows: * Deliver the customer service strategy and standards. * Conduct viewings and support with lettings. * Work closely with the Lettings Manager ensuring properties are presentable for letting. * Manage in-bound leads using Salesforce. * Provide feedback to lettings managers with customer feedback. * Start the leasing journey through Salesforce. * Ensure the delivery of high-quality service including front and back of house functions, voids and unit management, tenancy and tenant involvement. * Manage and co-ordinate resident bookings of amenity space. * Meet and greet residents and handle complaints to a resolution. * Prepare and ensure the delivery of shift handover. * Log and distribute all keys, parcels and visitors. I am looking for the following skill set and experience: * Previous experience working in organisations providing market rental properties, travel and tourism or hospitality is essential. * Previous leasing experience is essential. * Awareness of health and safety requirements and an ability to implement health and safety when required. * Strong experience working at business or private events beneficial. * Qualifications in property or customer service advantageous. * Good communicator with strong interpersonal skills. If this position is of interest, please contact Louise Galvin at One Property Recruitment. OPR are specialists in the property sector covering block management, Build to Rent, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or are recruiting in the sector. Please note, due to a high volume of applicants, should you not hear from us within 5 working days you may assume your application has been unsuccessful