Premier Support Engineer 2

Paris, France; Amsterdam, Netherlands; Dublin, IrelandWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting technical prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You’ll Do:Respond to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platformDevelop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environmentDebug and reproduce issues and dive into the 600+ integrations that Datadog works withExpand on our library of documentation and knowledge based articles for a variety of technologiesDrive product conversations based on needs and problems learned during client interactionsParticipate in routine health check meetings with Premier CustomersWork from a Datadog office 3 - 5 days per weekWho You Are:A critical thinker who defaults to a client-centric approachExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)Have some programming experience and a basic knowledge of LinuxSelf-motivated, detail-attentive, and have a desire for continuous learningA decision maker but know when the decision should be escalatedHave been in a Premium/Enterprise technical support role previouslyKnowledgeable of current infrastructure and monitoring solutions and technologiesAble to work a rotating schedule that requires weekend availabilityDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth:Best-in-class onboardingIntra-departmental mentor and buddy program for in-house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.#LI-VK1Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog:Datadog is anAffirmative Action andEqual Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. #J-18808-Ljbffr