Customer Service Associate

Customer Service Associate Job Location: Ringwood, Hampshire Job Type: Permanent Salary: Up to £28,000 per annum, depending on experience Hours: 37 hours per week between the hours of 9am – 6pm and 1 in 3 Saturdays (9am – 1pm) Benefits: 21 days holiday, plus bank holidays increasing with service; Extensive training and ongoing support; Industry Qualifications available; Hybrid working on request after probation period Do you possess first class customer service skills with the natural ability to build rapport? Would you like to work within an experienced, friendly team who will provide you will extensive training and ongoing support? If yes we have the role for you! We are working with a well-established and rapidly growing company who are currently seeking an experienced Customer Service Associate to join their dynamic, busy and friendly team based at their office in Ringwood. This company pride themselves on their reputation for high quality customer service and 5* reviews. This is not a call centre position; this is a more personable and traditional inbound working environment working within an office of around 30 people. It is an excellent opportunity to work with a friendly company who support their staff with progression, ongoing training, support and industry qualifications. Within this fast paced and varied position you will play an important part in ensuring customers have a seamless and positive experience. Day to day duties will include responding to inbound enquiries, assisting with quotations, liaising with customers via telephone, live chat and email. Key responsibilities within this role will include: * Providing first class customer service via inbound enquiries (telephone, live chat, email) * Ensuring that the customers’ requirements are met and processed correctly * Dealing with complex and bespoke quotations and enquiries * Communicating with different departments across the business to ensure customer requirements are met and understood * Ensuring databases are kept up to date with correct customer details, communications and progress The successful applicant will possess: * Previous experience working in an office based Customer Service / Sales * Excellent customer service skills * The ability to multitask in a fast-paced environment without compromising quality of work * Strong attention to detail and organisational skills * The ability to make an active contribution to a positive, progressive culture within the company * Strong work ethic and attitude * Eagerness to progress * Good computer skills – Microsoft Office For more information about this brilliant opportunity please contact our Recruitment Team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords: customer service, sales, office, agent, admin, administration, cii, executive, advisor, coordinator, co-ordinator, consultant, Poole, Bournemouth, Ferndown, Wimborne, Blandford, Wallisdown, Upton, Hamworthy, Salisbury, Ringwood, Christchurch, Southampton, Lyndhurst, Fordingbridge, Eastleigh