Customer account handler

The Customer Account Handler position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry near West Manchester. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes. Client Details The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality. Description Key responsibilities will consist of: Regularly review customer feedback to identify areas of improvement. Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding. Uphold the company's brand image and values in all interactions. Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio. Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas. Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled. Manage and maintain client accounts ensuring high levels of customer satisfaction Coordinate with the transport and distribution teams to ensure smooth operations Handle client queries and resolve issues in a timely manner Collaborate with the sales team to reach targets Stay updated on product knowledge and industry trends Adhere to company policies and proceduresProfile A successful Internal Account Manager should have: A background in Customer Service within the Transport & Distribution industry Outstanding communication and interpersonal skills Proven skills in account management and customer service Strong problem-solving skills and a proactive approach Knowledge of CRM systems and practices Proven ability to communicate and demonstrate pitching ability. Job Offer Life insurance Retirement pension Loyalty awards (for 5, 10, 20, 30, and 40 years of service) Employee discounts Training and development opportunities (including CPC training) Onsite parking Hybrid working Cycle-to-work program