Customer Success Manager EMEA (All Genders)

Junior Customer Success Manager, UK market (All Genders)Full-timeSkills / Job Stream Ref: Sales & MarketingDepartment: Global BusinessDailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion is also "Dailymotion for Enterprise", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries on the UK market from start to finish of the campaign lifecycle.Your main KPIs are client’s conversion and retention.Your scope will include, but is not limited to, the following:Respond to RFPs and client inquiries working closely with Sales, AdOps, and Marketing teams.Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives.Expand and develop client relationships (client retention, growth, renewal, and client satisfaction).Ability to work on push to increase revenue on his/her portfolio.Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in the form of post-campaign reports.Collaborate with AdOps team to secure campaign delivery.Collaborate with Sales Marketing team to build strong and effective media and insights solutions.Minimum Requirements:At least 2 years of experience in adtech, media agency, or sales house in a similar position.First experience with the UK market is appreciated.Understanding of key notions in programmatic and digital advertising ecosystem.Excellent organizational, interpersonal, and communication (written and verbal) skills.Fluent in English and French.Solid computer skills including advanced knowledge of MS Suite.Ability to handle multiple priorities.Strong analytical skills.Problem identifier and problem solver.Ability to function equally well independently and as part of a team.At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills; we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.Additional InformationLocation: Paris (France) - Hybrid FrameworkHybrid Work Framework (4 types of remote work: Full office / Flex office (1 to 2 days remote) / Flex remote (1 to 2 days at the office) / Full remote + ability to work 3 months abroad)Saving Plan VivendiPaternity leave or Coparental leave extendedLiving Employee Culture (Events / Trainings / Parties / All hands / Dailymotion tradition…)Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review…)High-end Health Insurance and Personal Services Vouchers (CESU)Paid Time off – RTT and Saving time plan (CET)Meal Vouchers – Public Transport and Bike refundEuropean Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount) #J-18808-Ljbffr