Service Desk Analyst

Job Title: Service Desk Analyst Location: Dumbarton Contract Type: 6-month contract (Inside IR35) Work Mode: 5 days onsite Security Clearance: Active SC Clearance required Are you an experienced Service Desk Analyst with active SC Clearance? Join our client team in Dumbarton for an exciting opportunity! One of our clients is looking for a Service Desk Analyst to provide vital 1st line support, incident management, and troubleshooting within a secure environment. This role offers the chance to collaborate with various stakeholders and make a real impact on service delivery. Key Responsibilities: Knowledge Management: Develop and maintain Knowledge Articles to support the 1st line end-user support desk. 1st Line Support: Provide expert assistance to the 1st line desk, answering structured questions and resolving user issues. Incident Management: Manage incidents and support help desks for key contractors and subcontractors, including Cherry & White, Embark, and Ethernet Connect. Troubleshooting: Offer technical troubleshooting between various Parties and Sub-Contractors to ensure issue resolution. Collaboration: Work closely with multiple teams to deliver seamless service support. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to khushboo. pandey @ randstad. co. uk and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy