Bilingual

As a TRAFFIX Account Manager, you will play a vital role in the retention of our valued customers. Your attentiveness to our client’s needs can mean the difference between a satisfied customer who builds a long-term partnership with TRAFFIX and a dissatisfied customer who sends their business to a competitor. You will be the liaison between TRAFFIX and the clients in your care. Your primary responsibility will be to build a strong, professional relationship with your accounts. To do this, you will listen to their needs and assess the challenges they have. In coordination with the sales representative, you will design unique solutions using TRAFFIX wide range of transportation services to provide the client with value, while making their jobs easier. You will be the frontline contact for the customer and their best friend at TRAFFIX! When a problem arises, or we do not meet expectations, you will work with the client and your team to correct the issue, provide prompt and truthful communication to the customer, and follow up to identify how TRAFFIX can make up for the service failure. What does a day in the life of an Account Manager look like? A day in the life of a TRAFFIX Account Manager could include some or all of the following: Customer service is the name of the game! You are committed to finding ways to constantly delight your clients to ensure they view TRAFFIX as a valuable business partner. Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for. When a problem comes your way – you face it head on. You look for creative ways to solve the problem and use the opportunity to learn, so you can handle similar issues like a pro the next time. You are a sales enthusiast! While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage. “That isn’t my job” is a phrase you never use. As a member of a team, you understand that sometimes you need to lend a hand in other areas for the good of the client.