Compliance, Quality Control & Assurance Manager

Description : KEY ACCOUNTABILITIES CUSTOMER Contribute to the strategic direction of the business governance and control function and play a key role in the development and implementation of risk strategies in support of the overall business strategy Develop and document a comprehensive inventory of processes and controls with clearly defined owners and roles and responsibilities for each process and control Participate in the intake of applicable regulation, assessment of impact to the business line, and the comprehensive mapping of associated controls to rules and regulations. Review end-to-end processes and controls and “connect the dots” across issues and control deficiencies across various BUs in order to increase standardization of solutions, processes and controls Lead the integrated execution of policies / procedures / changes across multiple functional areas Provide direction to complex, wide ranging enterprise or cross-function / business projects as a SME, identify risk / provide guidance for complex situations and participate in designing, testing, and implementation of solutions Act as lead for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management in the governance and control space SHAREHOLDER Ensure programs / policies / practices are well managed, meets business needs / priorities, and complies with internal / external requirements Exercise discretion in managing communication / correspondence, information and all matters of confidentiality Lead research projects; support the development / delivery of materials and presentations to management or broader audience Conduct analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs, policies, or practices Adhere to enterprise frameworks or methodologies that relate to activities across businesses and functions Manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Maintain a culture of risk management and control, supported by processes in alignment with risk appetite Be knowledgeable of and comply with Bank Code of Conduct EMPLOYEE / TEAM Participate as a member of the team, support a positive work environment and ensure timely communication Provide leadership as a SME and participate in knowledge transfer within the team / business unit Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques Keep others informed about the status / progress of projects Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. Contribute to a fair, positive and equitable environment Act as a brand ambassador for your business area/function and the bank BREADTH & DEPTH Highly seasoned professional role requiring substantial business knowledge / expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Ability to work collaboratively and build relationships across teams and functions Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity Independently manages end-to-end functional programs Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Works autonomously as the lead and guides others within area of expertise Generally reports to a Senior Manager or above EXPERIENCE & EDUCATION Undergraduate degree preferred Advanced business understanding and knowledge of risk and control functions 7+ years of relevant experience Role of QC Resources Perform Quality Control and Quality Assurance activities to test and validate adherence Third Party Risk Management Policy, Standards and Processes to mitigate risk. All TPRO Resources Enable, oversee and support the 1st line of defense for third party activities with the following core capabilities: Enhancing the culture and awareness of proactively managing and mitigating Third Party Risk Performing support and effective 1B challenge of Third Party Risk activities Driving change initiatives in the Third Party space on behalf of the businesses and corporate areas Act as a Liaison with 2nd line, 3rd line and Regulators on behalf of the 1st line Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.   Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process  We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement: N/A.