Low-Rise Customer Care Coordinator

Our client is a privately owned real estate development company based in Vaughan, Ontario. Our client is dedicated to building premium homes and master planned communities. With over 40 communities built or under construction, our client is always looking to add new, innovative, and sustainable designs to their portfolio and continues to build trust with prospective customers and homeowners.

Compensation
$75K plus package

Job Responsibilities/Tasks:

• Scheduling all trades and service appointments for our purchasers and other appointments to ensure completion of warranty work within Tarion timelines.
• Obtain Signoff on all completed work orders from the trades, servicemen and homeowners.
• Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary you will co-ordinate efforts with other departments;
• Maintain customer care calendars as required.
• Track the completion of deficiencies and produce necessary reports.
• First point of contact for Customer queries
• Liaise with various departments on obtaining information on drawings.
• Other administrative duties and/or special projects as assigned.
• Review Tarion portal daily and print off all items reported per Lot.
• Create CCP’s - Certificate of Completion and Possession and Warranty Certificate(CCP/WC) for each Lot at your allocated sites.
• Scheduling all trades and service appointments for our purchaser’s 30 Day, 1 Year, and 2 Year reports and other appointments to ensure completion of warranty work within Tarion timelines.
• Send out 30 Day, 1 Year, and 2 Year trade work orders.
• Follow-up with the homeowner for completions for service requests and other customer care matters.
• Track the completion of deficiencies/conciliations and produce necessary reports.
• Customer site visits providing escalation support.•Other tasks as required in relation to customer service duties.

Qualifications

• Tarion Warranty Services experience is a strong asset.
• Knowledge/experience in the low-rise new home construction industry.
• Strong understanding of standard industry terminology, specifications, and general practices.
• Strong communication and customer service skills
• Ability to problem solve and conflict resolution skills.

G Drive License (on site location will be in Caledonand surrounding areas)Apply Now:Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you. While we ensure that we make the best matches between talent and opportunities, please note that only candidates selected for interviews will be contacted