Customer Service Administrator

SF Recruitment are currently recruiting for a Customer Service Administrator on a permanent basis to be based with one of their clients in Colwick. The role will be in the perfect location for candidates living in Colwick, Burton Joyce, Carlton, Radcliff on Trent and the surrounding areas. You will need to demonstrate a passion for customer service and put the customer at the heart of everything you do! Being confident on the phones is essential to be successful for this role. Responsibilities Include: - Supporting and advising customers via telephone and email - Managing any incoming queries, issues or complaints - Billing customers - To process credit checks - Make outbound, take inbound calls maintaining a professional manner. - To work with the company couriers to ensure deliveries are made correctly. - To escalate any system issues in a timely manner. - Compiling reports - General administration tasks including system updates, collating business correspondence etc. The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly. Salary - £22,300 (£11.44 per hour) Working Hours - 9.00 am - 5.30 pm Monday - Friday If you think you have the relevant experience for the role, please apply online now