Technical Support Specialist

Who are we?XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems focused on research and energy development contributing to the reduction of carbon footprint.We are currently seeking a dynamic Technical Support Specialist for an indefinite leave replacement. You will be responsible for efficiently managing the company's technological infrastructure, providing high-quality technical support to users, and contributing to the continuous optimization of IT systems, while actively participating in the design and implementation of innovative network solutions.An overview of your responsibilities:Install, modify and perform minor repairs on computer hardware and software systems Resolve tickets representing requests or technical problems generated by staff and solve technical and process issues to maintain productivity Maintain system functionality by testing computer components Help design and implement networks Consult with users to determine appropriate hardware and software needs and assist in placing orders Maximize computer system capabilities by studying technical applications and making recommendationsWhat you'll need, among other things!DEC, AEC or bachelor’s in computer science1-3 years of experience in a similar positionExcellent problem-solving and troubleshooting skillsThe ability to communicate technical information in an accessible manner to non-technical employeesA process improvement mindsetSoftware maintenance and testing capabilityBasic knowledge of networking principles and operating systemsAbility to effectively prioritize and execute tasks in a high-pressure environmentCustomer-service focusCollaborative mindsetHands-on problem-solving abilityWhy choose XNRGY!Competitive salary.Medical and dental insurance paid 100% by the employer.Employee Assistance Program.Hybrid work mode flexibility.A dynamic team, open to change to bring its color.Modern office on the South Shore of Montreal.Fast-growing dynamic environment where entrepreneurial spirit is recognized.Inclusive and diversity-friendly environment.Career advancement: XNRGY promotes internal promotion.Free specialty coffee.Free parking and electric charging stations.On-site mini gym.XNRGY Climate Systems ULC is a company headquartered in St-Hubert and operates in North America. Professional proficiency in the French language is required and essential for all employees based in Montreal. Since professional proficiency in the English language is important, it allows collaboration with employees from the group based in the United States or elsewhere in the world.