Customer Support Representative Tier 1

Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.

Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a part time Customer Support Representative in Estevan.

As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.

As a Customer Support Representative:

• You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
• You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
• You have the aptitude to learn all about our awesome products & services, including cool equipment like TiVo boxes. And can teach customers about them, too!
• You’re fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
• You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.

Competencies you have for success:

• Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
• Talent for handling a large number of calls efficiently & accurately in a busy environment.
• Continually striving to achieve targets and metrics.
• Ability to respond positively to constructive feedback.
• Ability to put into practice training you receive on basic troubleshooting.
• Capacity to quickly adapt to new processes, procedures, & technology.
• Previous Call Centre experience is an asset, but not required.
• Clear Criminal Record Check.

The benefits:

• Great Salary – Starting at $21.88/ hour!
• Outstanding Benefits Package, including Health, Dental and Vision
• Amazing competitive staff discounts on all services
• Company matched pension plan.
• Health and Wellness benefits
• Ongoing training and development opportunities with opportunities for career advancement.
• Volunteer Opportunities! We do great things in the community, and everyone here is part of that.
   

Applications are due by Friday, July 5th, 2024.