Technicien(ne) de Maintenance itinérant/Field Service Engineer LVL1

Mission/Purpose of the Job: To deliver frontline support in key operational activities including installation, commissioning, maintenance, and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst maintaining customer satisfaction. Main Responsibilities: Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction. Provides front line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction. Conducts basic faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations. Conducts all field service activities within the boundaries of all applicable regulations, policies, and procedures to ensure organizational, safety, and health obligations are met. Risk control elements covering all relevant aspects of the field service role must be adhered to always. Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues. Uses Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion. Skills / Knowledge / Experience: Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes. Proactively seeks customer feedback and asks questions to understand customer’s business. Ability to share technical expertise and knowledge and provide coaching to less experienced team members. Collaborates and supports with team members to deliver company objectives. Complies with all applicable laws, policies, and standards to ensure organizational, safety, and health obligations are met. Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required. Able to use computer software to record data and write reports. Can understand and interpret technical documentation relevant to work e.g. technical drawings. Education level: University or formal qualification in a mechanical, electromechanical, or an electronics discipline. Minimum of 2 years field service experience in a relevant or related industry, ideally customer facing. Scope of the job (give details of nature and scope of role): Due to the nature of the role, there will be a requirement to work shift patterns to meet customer contractual commitments and/or as part of an emergency coverage plan. The position requires a high level of physical activity; therefore, a medical assessment will be conducted prior to employment to ensure minimum requirements are met. What you can expect from us: Edwards offer you a competitive salary and attractive benefits. You will join a high performing team and a company with a good reputation and a rich history. The open culture ensures that everyone is accessible and willing to help you. #J-18808-Ljbffr