Supply Chain Application Support

Position: Platform Support for Supply Chain Finance Type: Contract Role Duration: 6-months Location: London, 2 days per week on site required Rate: £600.00 - £675.00 (umbrella) We are excited to announce a new opportunity for an experienced Application Support Engineer to join our team and support our innovative Supply Chain Finance application. In this pivotal role, you will play a crucial part in implementing our Trade Finance application support model while providing day-to-day support to our users. Key Responsibilities: Incident Management: Offer daily support for Supply Chain Finance users, ensuring timely resolution of issues. Monitoring: Oversee application performance and respond proactively to alerts. Knowledge Sharing: Document incident investigation and resolution processes to enhance team knowledge. Troubleshooting: Analyze incidents to identify root causes and implement effective solutions. Stakeholder Management: Collaborate with business and technical teams to ensure seamless communication and support. Support Model Implementation: Contribute to establishing the Trade Finance application support framework and best practices. Reporting: Prepare regular and ad-hoc reports and data extracts as requested. Transformation: Assist in converting bespoke files into standardized formats for our platform. Onboarding: Support the business in onboarding customers to our Supply Chain Finance platform. Necessary Experience: Strong knowledge of Supply Chain Finance. Proven experience supporting Trade Finance applications. Background in application support roles, particularly at an integrated service level. Familiarity with incident management practices and tools. Proficient in using ServiceNow for incident reporting and tracking. Experience with Atlassian/JIRA and managing Kanban boards. Exceptional analytical and problem-solving skills to troubleshoot complex issues. Excellent communication skills to effectively liaise with both business and technical teams. Why Join Us? Our client are committed to diversity and inclusion, welcoming applicants from all backgrounds. As a proud signatory of the HM Treasury Women in Finance Charter, they strive to create a supportive and inclusive workplace. Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive