Technical Support Specialist – Senior

Expectations: · + years of applicable Unix administrator experience with AIX and above, and RHEL. · + years' experience provisioning and supporting complex non-production or production environments in a large organization. · + years of experience with IBM Power virtualization (PowerVM) and Client. · + years of experience with AIX Patch management/NIM and RHEL satellite. · + years of experience with automation using Ansible. · + years of experience with NTP and BIND DNS service. · Knowledge of Scripting languages such as Bash, KSH shell and Python. · Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure. · Prepare documentation and collaborate with development teams through the design, build, and implementation phases of system deployments. · Ability to work with a team and independently. · Strong written and spoken communication skills. · Understanding of Unix system security and hardening standards like CIS. · Knowledge of ITIL processes. · Knowledge of Ansible Tower/AWX will be an asset. · Experience with Cloud platforms like Azure, AWS or IBM Cloud will be an asset. Role profile description: Focus primarily on the IGM Divestiture migration project and assist IGM with AIX server migrations from the on-premise Data Centre (WDC) to IGMs Google Cloud instance. Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs. Collaborate closely with the other Windows Administrators and the other Infrastructure teams Handle change requests. Participate in problem resolution. Participate in patch management, configuration management and upgrades according to the security standards. Participate in various infrastructure improvement projects and business development projects. Enforce standards to ensure continuity of operations. Develop, implement, support, and document automation for more effective systems support. Be available for changes outside normal office hours. Document the different activities and procedures according to established standards.