Housing Assistant

Our local authority are looking for a Housing Assistant (Housing Benefits and Planning) to join them on a temporary basis. Location – LE67 £13.29ph - £15.75ph Office working role. Ideally, the candidate must have experience of working in Social Housing. Core responsibilities: To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team. * Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy. * To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers. * To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection. Additional responsibilities: * To always see the service through the eyes of the customer and make suggestions for improvement where appropriate * To carry out duties efficiently and effectively * To constantly challenge own performance and make improvements * To help build pride, passion and reputation for NWLDC * To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role * To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues. * To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory. * To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager * To assist in the event of a civil emergency in any way as instructed