Aftercare Customer Service Advisor

Aftercare Customer Service Advisor Permanent, Full-Time £23,500 Monday – Friday 8am – 4.30pm Trafford Park Winsearch UK is currently working with a large manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction. Customer Service Advisor You will be responsible for: Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues Client liaison to assist with requirements and appointment bookings Schedule remedial appointments Record updates from external teams onto in-house system Work alongside factory team to ensure that changes/updates are actioned Follow up on factory shortage reports and action as required Liaise with fitters & polishers regarding their availability Escalate any issues or risks to the appropriate person To adhere to the departmental procedures as advise Customer Service Advisor Qualifications and Requirements Experience in a scheduling team/dept would be advantageous Experience of dealing effectively with complaints on the telephone and in writing Be able to work unsupervised Confident telephone manner Clean and concise written and verbal communication skills Willing to take on/learn new skills Very strong attention to detail Must be able to be flexible and respond to changing circumstances Be able to work in a team environment Excellent IT skills Customer Service Advisor Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website  and follow us on