Global Customer Success Partner

We are currently looking for a Customer Success Partner to hold responsibility for supporting a Global Key Client in South West Europe.

The purpose of the role is to develop and maintain strong, value-driven & profitable long-term business relationships with clients.
We are looking for a highly motivated person willing to go the extra mile and interested in new challenges.

We offer

• This role gives a unique opportunity to build and maintain great relations with Key Client and work closely with the Global Key Client Director.
• You will have an opportunity to master your skills in solving complex issues and leading discussions with Clients on dedicated markets.
• The opportunity is available in France (Paris or Lille).

Key responsibilities

• Support Sales people in establishing and building strong business relationships with clients and provide personalized service.
• Assist with customer-specific pricing and profitability analysis to enable market-related responses to rate inquiries and tenders.
• Track competitor information and market trends, suggesting required actions.
• Ensure timely responses for all sales leads/key correspondence, handling incoming customer and vendor calls.
• Help facilitate effective execution of, and follow-up on client satisfaction surveys.
• Carry out and/or coordinate general administrative sales work, including data input and visit planning.
• Monitor client performance versus targets, as well as outstanding freight and adherence to agreed contractual credit terms.
• Solve disputes and discrepancies with clients.
• Create, formulate, and manage service contracts with customers. Communicate service or rate changes, notable trends, policies, and relevant information to assigned accounts.
• Take responsibility around Contracting, Tender filling, LnS Quoting, and Contract management.

Account transformation:

• SFDC Sanity check: Perform sanity checks on opportunities created, ensuring accurate information is reflected including correct dates, product, and quantity.
• Animate Global Sales Network: Regularly engage with the global sales team to stay up-to-date on their progress and understand any challenges they're facing. This will help to identify any areas where additional support or resources may be needed and drive revenue growth for the Key Customer.

Project management:

• Proactively identify gaps and collaborate with GPD and KCD to drive improvement initiatives, including contract clean-up and process improvements.
• Take charge of local LNS opportunities by acting as a project lead under the guidance of the Global KCD. This entails managing the opportunity from identification to implementation, including solution coordination and execution.

We are looking for

• The ideal candidate has a Bachelor's degree, with industry or 2-3 years of equivalent customer service or sales experience.
• Excellent interpersonal, communication (both written and oral), organizational, and time management skills including multi-tasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.
• Strong work ethic.
• Self-confident manner.
• Excellent communication skills.
• Willingness to learn.
• Good team player.
• Fluent English & French (Mandatory).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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