- Department Product Development and Operations
- Location Type Hybrid
Customer-Facing Communications
- Collaborate with product managers, engineers, and customer support teams to create technical documentation for product manuals, user guides, FAQs, and knowledge base articles.
- Translate technical concepts and specifications into easy-to-understand, customer-friendly language.
- Ensure consistency, accuracy, and clarity in all customer-facing communications to enhance the user experience.
- Collaborate with product managers, engineers, and customer teams to create, train/support teams, and maintain our Shared Responsibility Model which will align expectations and responsibilities of our cloud company and customers.
Internal Documentation Management:
- Manage and maintain internal documentation repositories, including technical specifications, design documents, and standard operating procedures (SOPs).
- Organize and categorize internal documents to facilitate easy access and retrieval by relevant teams.
- Update and revise internal documentation as needed to reflect changes in processes, procedures, or product features.
- Collaborate with product managers, engineers, and customer teams to document our culture and definitions to support customer empathy.
Documentation Process Improvement:
- Identify opportunities to streamline documentation processes and improve documentation quality and efficiency.
- Implement best practices for documentation authoring, formatting, version control, and review processes.
- Develop templates and style guides to standardize documentation formats and ensure consistency across all documents.
Training and Support
- Provide training and support to internal teams on documentation tools, processes, and best practices.
- Act as a subject matter expert on documentation-related inquiries and provide guidance as needed.
Qualifications
- Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related field.
- Proven experience 2-3 as a technical writer, preferably in a technology-driven industry.
- Strong writing skills with the ability to communicate complex technical concepts clearly and concisely.
- Proficiency in documentation tools and software such as Google Suite, Highspot, Microsoft Word, and Confluence.
- Experience with version control systems (e.g., Git) and documentation collaboration platforms (e.g., GitHub, Bitbucket) is a plus.
- Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Attention to detail and commitment to producing high-quality documentation that meets the needs of both internal and external audiences.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloudservice. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world,run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance.We’re committed to helping you be the best version of yourself. Inside and outside of work.
FINANCIAL
Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
HEALTH AND WELLNESS
Keep your physical and emotional health in tip-top shape with health insurance for you and your family,an employee assistance program, annual wellness reimbursement, and access to wellness resources.
FLEXIBLE WORKING
Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
DOWNTIME
Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
CONTINUAL DEVELOPMENT
We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
CAREER MOBILITY
Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.
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