Customer Success Manager

In a world of complexity and constant change, innovation is needed now more than ever.At Bloomflow, we believe tomorrow's innovation will be collaborative, large companies are operating in a world that extends beyond the walls of their own enterprise into a wider ecosystem.New products, services and methods will be created, improved and distributed by collaborative innovation ecosystems.Our mission is to enable impact-driven organizations to work with innovation ecosystems to develop new business and solve operational challenges.Bloomflow is the collaborative innovation management SaaS platform to:Build, map and manage ecosystems of innovation providersImplement methodology for partner relationships & projectsEnable collaboration by collecting needs, sharing innovation opportunities and leveraging internal expertiseMonitor innovation KPIs, projects, relationships, and engagementOur platform is recognized as a best-in-class collaborative innovation management solution used by 60+ large international clients across 90+ countries.We are a passionate, international team headquartered in Paris.Job DescriptionIntroduction of the teamThe Customer Success team, today composed of 6 people, is responsible for supporting our customers throughout their journey with Bloomflow.The primary objective is to ensure a high level of satisfaction in order to guarantee the success of the customer's transformation or project.Your missionsAs a Customer Success Manager, you will manage a portfolio of Enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.Manage a portfolio of Enterprise customers and ensure our customer’s overall success with Bloomflow (from onboarding to contract renewal, including enablement, adoption, customer health, and satisfaction)Assist customers in dealing with anomalies by liaising with support and the product where necessaryRecommend, lead and execute action plans with customers for continuous improvement of the platform, change management and adoptionInitiate and coordinate interventions by Bloomflow product and tech experts on targeted support projectsWork closely with other Bloomflow teams (Marketing, Sales, Product) to offer the most appropriate experience to Bloomflow customersEscalate customer development needs to the Bloomflow product teamsKeep the existing customer database up to date and report on activity and revenuePreferred ExperienceWhat you will need to succeed:You have a Master 2 from a higher education institution (Business school or equivalent), and between 2 and 5 years' experience in a software or SaaS solutions company or corporate innovation experience.You are fluent in German and English, both written and spoken. If you speak French or Italian, that would be a plus.In addition, you're able to build and maintain good relationships with internal teams and communicate effectively.You also have knowledge of sales cycles in a competitive market.For this position, we're looking for someone who has a strong desire to participate in the satisfaction and success of our customers in using our solution, with a view to growth.So, if you have a strong desire to learn and to help define an emerging role in a fast-growing start-up environment, this is the job for you!What we offer:Competitive packageStock options grantedRestaurant tickets (Swile)Attractive health insurancePublic transportation reimbursementBusiness Impact and Career development:Be at the heart of our EMEA expansionWork with large international companiesBe exposed to the latest innovation trends and solutions shaping the world of tomorrow2 days remote work per week possibleWork in comfortable and modern new offices in the heart of Paris (Sentier)Benefit from close relationship and regular feedback sessionsAn agile, ambitious, and very supportive international teamA benevolent culture with a strong and passionate work environmentRegular team events (team buildings, afterworks, conferences etc.)Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones #J-18808-Ljbffr