Housing Options Officer

Housing Options Officer Temporary, Full Time £25-£26 p/h via umbrella Location: Pontypridd We are seeking a Housing Options Officer for a Local Authority based in Pontypridd on a 6-month temporary contract with the possibility to go permanent. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties. As a Housing Options Officer you will: Provide frontline service and specialist advice to prevent and relieve homelessness. To carry out assessment and ensure compliance with the duties placed on the Council under the requirements of the Housing (Wales) Act 2014. Ensure statutory obligations are met. To deal with enquires from Housing Register applicants to give advice about rehousing prospects and alternative housing options Housing Options Officer Responsibilities: Offer comprehensive advice on housing needs in person or by phone. Participate in the duty rota and respond to emergencies. Prevent and relieve homelessness through various actions, including negotiations and referrals. Create and monitor Personalised Housing Plans. Assist customers in accessing housing opportunities. Liaise with social care teams, health providers, landlords, and other agencies. Conduct outreach services and facilitate Housing Advice Surgeries. Housing Options Officer Required Experience: Good interviewing and interpersonal skills. Excellent organisational and communication skills with an empathetic approach. Strong IT and letter-writing skills. Experience providing housing advice and liaising with various organisations. Experience in a housing service or similar field. Experience in Housing Wales Act 2014 Ability to manage your workload and work within a team. Willingness to conduct face-to-face interviews with homeless applicants. If this role is of interest please email (url removed) or call on (phone number removed). Alternatively apply bellow