Desktop Support level 3

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities Have 3 – 5 years of deskside support experience Have 3 – 5 years of break-fix experience Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Can act in a Team Lead capacity Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Must have a minimum of a Diploma from a recognized IT program