Centre Director

GENERAL SUMMARYThe Center Director is responsible for managing the overall customer experience, sales, and localmarketing strategies of the Center to achieve performance goals and grow the Center. The CenterDirector is also responsible for managing the day-to-day Center operations to ensure a consistent,quality educational experience for Sylvan customers while managing costs. He/she ensures thatpolicies and procedures are executed according to Sylvan standards. The Director manages andcoaches Center staff and serves as the principle point of contact for the Franchisee.ESSENTIAL JOB FUNCTIONSEnsures timely and high quality personal customer service response to all calls and walk-ininquiries; Ensures calls get answered during business hoursManages the day-to-day operation of the CenterMeets sales and expense financial targetsMonitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and feecollection; Recommends and implements interventions to improve performanceSelects, develops, motivates, and monitors Center staff; Conducts regular performance reviewsReviews all corporate communication and ensures communications flow to the Center’s staffSupports Director of Education with ensuring good instructional managementConfers with customers at each stage of the customer lifecycle; Directs the sales and serviceprocess throughout the customer lifecycle to keep customers enrolledPromotes financing options that meet the customer’s needs and manages theapplication/closing processManages marketing and sales activities to drive new enrollmentsEstablishes and maintains collaborative relationships with teachers, educational specialists andother school administrators and parent/teacher organizationsConducts school visits to establish and maintain relationships with school personnel forpartnership and marketing purposesEnsures the professional appearance of the Center according to Sylvan standardsEnsures adherence to established Sylvan operating standards with particular attention tostudent safety and well-beingKNOWLEDGE REQUIREDFour year degree requiredA minimum of three years of customer service experience; Retail sales experience preferredExperience using Microsoft Office and other standard business applications used by the Center,including current social media toolsExperience using Microsoft Word and other standard business applications used by the CenterKnowledge of general office equipment such as copiers, printers, and office phonesExperience using social media (Facebook, Twitter, etc.) preferredFamiliarity with instructional technology and tablet computers preferredSKILLS AND ABILITIES REQUIREDStrong customer service, interpersonal, and communication skills; Outgoing people-orientedapproach preferredProven ability to effectively use customer service and consultative sales skills to establish andbuild relationshipsProven sales skills with a strong sense of urgencyProven ability to supervise, coach, and develop Center staffStrong presentation skills for small group opportunitiesAbility to track and interpret business metrics and financial statementsStrong analytical and problem solving skillsStrong word processing, data entry, and other administrative skillsStrong organizational skills; Proven ability to manage multiple tasks and be flexibleProven ability to communicate effectively in writing; Ability to proofread and edit copyAbility to work collaboratively; Strong team playerAbility to work a flexible schedule, including evenings and weekendsAbility to occasionally lift and/or move up to ten poundsThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilitiesrequired. #J-18808-Ljbffr