Inside Sales Representative

Job Title: Inside Sales RepresentativeLocation: Barrie, OntarioShift Time: 8:30 to 5:00pmTerms: Permanent Full-TimeSalary: Competitive and experienced basedReports to: Canadian Sales ManagerAbout us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.Job Purpose:Responsible for expanding sales with new opportunities for our existing customers by providing and promoting information about our services. You will work closely with the sales and marketing team to identify opportunities to position the company's services as a solution to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Duties & Responsibilities:Follow up on quotes with customersFollow up with customers for feedback on recent servicesProviding demos of software solutions to potential customersWorking with the Marketing department on campaignsUse of various tools and techniques to identify potential leads and qualify leads based on predefined criteria.Schedule meetings between qualified leads and the sales team while ensuring a smooth handover by providing detailed background information to the sales team.Assisting with customer complaints and inquiries quickly and efficientlyAnswering phone calls and emails in a professional mannerBuilding positive rapports with customersCollecting customer information for future follow-upsUpselling services and making recommendations Supporting the closing of sales and achieving company quotasConstantly learning about the company's services to effectively articulate their value proposition to potential clientsStay informed about industry trends, competitors, and potential clients to enhance outreach strategies and conversationsAssisting Sales Reps as needed Professional & Educational Background:Post-secondary education in Business Administration or a relevant fieldMinimum 3 years of sales experience within the Transportation and Logistics industry Mindset & Personality:Drive: Takes initiative and a strategic approach to sales and business development.Customer Focused: Client focused, providing an exceptional experience for our potential and existing customers.Energetic: Approaches tasks with enthusiasm and positively represents the company to customers and co-workers.Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendorsCustomer Oriented: People focused mindset and excellent in rapport building Skills & Abilities:Communication: Has good listening skills and communicates effectively in both written and verbal formats.Negotiation: Can influence and persuade through positive communication when dealing with customers.Technology: Confidence using computers and an openness to learn new software.Knowledgeable: of sales techniques and tactics including cold-calling, networking, lead generation, all with the ability to capture and close the deal.Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.Analytical: Excellent numerical skills and understanding of data analysis and statistical methods.Problem Solving: The ability to troubleshoot using experience and research on best practices North American Freight Forwarding Inc. offers great employee perks including:Competitive compensationExtended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP programCasual work environmentEngaging social activities and events throughout the year Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them. PI8e937b65b1af-34600-34755145