German Speaking Customer Billing Specialist

ob Title: German Speaking Customer Billing Specialist Work Location: Stratford, London – Hybrid, Office 2+ days per week £23.18 per hour - Inside IR35 - Umbrella Rate Contechs are recruiting on behalf of their client a British multinational automobile manufacturer which produces luxury vehicles. They are looking for German Speaking Customer Billing Specialist to join their expanding team on a Contract. Job Summary: Reporting to the Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Data Services customers. Key responsibilities include: * Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships * End-to-end aging receivables process to ensure timely payment * Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues * Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system * Identify and escalate complex issues to management, as necessary * Ensure compliance with billing and accounting regulations and company policies * Support market communication via email in languages other than English and German, as needed * Analyze and report on accounts receivable and billing metrics * Issue dunning letters & suspension of service notifications * Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer * Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings Basic Requirements * Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field * ·Proven track record of resolving complex customer concerns and aged receivables * Proficiency in English & German * Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing * Experience working with cross-functional teams and in a global, multi-market environment * Excellent communication, listening and interpersonal skills Excellent Opportunity with immediate starts available