Medical Receptionist/Administrator
Harley Street, London (on-site)
Up to £35,000 per annum + commission
We are seeking a dedicated and experienced Medical Receptionist/Administrator to join our high-end clinic based on Harley Street specialising in cosmetic dermatology. This position is essential for providing exceptional customer service and administrative support to our valued patients.
Key Responsibilities
- Greet patients and manage the reception area with a professional demeanour.
- Handle patient bookings, including scheduling, amending, and cancelling appointments efficiently.
- Respond to patient inquiries via phone, email, and in-person, ensuring a positive experience.
- Perform administrative tasks such as filing, scanning, and maintaining patient records.
- Upsell clinic products and convert patient inquiries into appointments.
- Assist with social media management, utilising available marketing materials.
- Collaborate with clinical staff to support patient care and clinic operations.
Requirements
- Minimum of 3 to 5 years of experience in a beauty, luxury, or private medical environment.
- Excellent customer service skills and a professional appearance.
- Strong organisational skills and the ability to multitask effectively.
- Proficiency in Microsoft Office and clinic management software.
- Knowledge of social media management is a distinct advantage.
- Ability to work independently and demonstrate initiative.
Working Conditions
- Full-time position based on-site at the clinic.
- After a successful six-month probation period, one day of remote work may be offered.
Commission Structure
- Opportunity to earn additional commission for product sales and patient conversions.
- Potential to earn an extra £450-£800 per month based on meeting 80 patient conversion targets.
This is a permanent full-time position for 40 hours a week from Monday to Friday
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.