Senior Digital product designer

About my client

My client is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, my client powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products. My client serves customers in multiple markets across North America, Asia and Europe.

In this position you will...

... play a pivotal part in shaping and growing our digital products, services and B2B partnerships across our key region: the United States. If you're passionate about creating seamless, visually appealing interfaces and not shy to leverage your research capabilities to understand customer needs, map customer journeys or facilitate workshops, we'd love to have you on board!

You will require the following qualifications and skills

• Strong user research capabilities, with experience in customer journey mapping and workshop facilitation

• Experience with b2b partnerships and cross-functional collaboration; consulting experience is a big plus

• Ability to translate research insights into product and design solutions

• Excellent knowledge of UI design and its methodologies, practices and patterns including capabilities to put them to work and deliver tangible results

• Strong collaboration and communication skills

• Excellent English proficiency

• Can do attitude and openness to collaborate with diverse people around the world

• Portfolio or case studies demonstrating your qualities

• Other competencies, such as product testing and optimization or data analytics, are a plus

• Previous experience working with design systems, design tokens and react-based components is a plus

For you to be successful...

...we expect you to be able to demonstrate the following key competencies: Impactful

• Has a clear understanding of team’s objectives and aligns efforts to these

• Empowered to be quick to act and take steps to address issues Curious

• Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team

• Keeps up to date on relevant frameworks, applications, software, and/or tools Collaborative

• Builds diverse networks and cooperative key working relationships to work in partnership with others

• Co-operates with team members to resolve problems and achieve goals Creative

• Identifies beneficial new approaches and ways of looking at problems, introduces them within team

• Experiments with new trends and innovations and is an early adopter where they can benefit team

Literacy – Digital, Technology and Data

• Proficient and competent in navigating and using digital, data and technology tools and software applications relevant to role including performing basic trouble shooting strategies

You will be responsible for...

• Conducting user research and product testing to understand customer needs and inform design decisions of broader product teams

• Mapping customer journeys, identifying pain points and opportunities for improvement

• Fostering the growth of our b2b partnerships, ensuring our products cater to partners’ and end-customers' needs

• Collaborating with cross-functional teams to deliver exceptional user experiences for our clients

• Working daily with your design and product colleagues who are scattered around the world and contributing to culture-building within the team

• Leveraging your UI skills to produce wireframes, product concepts or high-fidelity prototypes