Service Desk Coordinator

Service Desk Coordinator Glasgow Office Based Permanent contract Do you want to work for an established business withing the FM industry? How does on-site parking and salary sacrifice sound? If you are and experienced coordinator, this could be the role for you… Search are hiring for a Service Desk Coordinator within the FM industry, with great communication and organisations skills to join a fast-paced office. On a typical day you will liaise with engineers and clients to organise engineer's workload, assisting management in achieving SLA and KPI targets. Working 32.5 hours on average per week: * Condensed shifts over a 4 week rotation Main Responsibilities will include: * Coordinate and organise workload of the team * Direct engineering resource to ensure customer deadlines are met * Assist on the delivery of customer KPI's to ensure that targets are met * Asses the needs of customers and engineers to ensure balance is maintained in a busy environment * Understand customer contracts and assist in delivering KPI Targets The Ideal candidate will have: * Experience in an administrative role * Good communication skills * Experience scheduling/coordinating/planning * Is competent on Microsoft word and excel You must have experience planning/coordinating for this role. This position will suit a candidate who is prepared to work in a fast-paced environment, who works well under pressure and is keen to progress within a successful organisation. Please apply now or contact me on (url removed) if you need any further information or details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age