Director of Labor and Employee Relations

Benefits: Competitive salary Dental insurance Health insurance Paid time off Parental leave Tuition assistance About Us: ServiceNet, Inc. is a compassionate non-profit organization dedicated to helping people live their best lives. We support over 12,000 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, our goal is to create a positive and inclusive workplace where everyone can thrive. Job Summary: As the Director of Labor and Employee Relations, you'll be a vital part of making ServiceNet an amazing place to work. You'll work closely with our Chief Human Resources Officer (CHRO) to ensure that our employees feel valued, respected, and heard. Whether it's resolving conflicts, advising on workplace policies, or leading training sessions, you'll be at the heart of creating a supportive and positive environment. Key Responsibilities: Lead investigations into workplace misconduct, conflicts, and disciplinary issues and provide thorough reports on your findings. Serve as the representative for ServiceNet during grievance hearings. Help develop, negotiate, and implement collective bargaining agreements and personnel policies. Offer guidance to senior management and employees on labor relations and policy and contract matters. Develop and conduct training sessions for supervisors to ensure understanding of labor relations and compliance with policies. Work with our Talent Acquisition team on hiring processes involving union candidates. Lead special projects related to labor relations and employee investigations. Respond to inquiries from the Department of Unemployment Assistance and coordinate related proceedings. Maintain accurate and confidential records of investigations and employee relations activities. Qualifications: Education: Bachelor's Degree in Human Resources, Business Administration, Labor Relations, or a related field. Experience: At least 5 years of experience in employee and labor relations, with 2 years in a management role. Skills: Strong interpersonal and negotiation skills; expertise in labor relations; proficiency in HR/CMS, MS Office, and other relevant software; and excellent communication skills. Other: Ability to manage multiple tasks, maintain confidentiality, and travel within the ServiceNet footprint (Hampshire, Franklin, Hampden, Berkshire, and North Worcester counties) as needed. How to Apply: Interested candidates should submit their resume, cover letter, and references to (application email or link) by (application deadline). Please include "Director of Labor and Employee Relations Application" in the subject line. ServiceNet is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr